Conduit | AI agents for hospitality
AI agents for hospitality
Answer guest messages and calls, handle requests end to end, and coordinate work across your teams.
★★★★★★★★★★4.7 / 5
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Sarah Chen
Escalated2m ago
Hi! My flight got delayed, I won't land until 11pm. Is late check-in possible tonight?
Rico
Marcus Lee
Escalated4m ago
Can I check in at midnight? Coming straight from Tokyo, can't make it earlier 🙏
Rico
Olivia Park
Escalated7m ago
Hey — running late, need late check-in around 10:30pm if possible. Thanks!
Rico
what are my most common escalations right now
Here’s a breakdown of escalation topics this week.
Escalations by topic Last 7 days
- Late check-in: 38
- Lockout: 22
- Wi-fi issue: 14
- Cleaning request: 9
- Other: 7
ContextAuto
Trusted by 300+ hospitality brands in 120+ countries
Products/ Guest Support and Operations
Answer guests. Coordinate the work that follows.
Chat Agents
Answer guest messages
Reply instantly across email, WhatsApp, OTAs, socials, every channel.
Voice Agents
Never miss a call
Answer calls around the clock — restaurants, amenities, group sales, front desk.
Internal Agents
Handle routine operations
Works with your team using the tools they already use. Answers questions and takes action across them.
Agents/ Built for Production
Everything you need to make AI work
The engine powering every agent.
Multilingual
Greet every guest in their language. Agents respond fluently across every market you serve.
Native integrations
Connect every tool your team already uses, or have our agent build a custom one.
Agent activity
Inspect every step your agent takes — the tools it used, the decisions it made, and the reason behind each transfer.
Scheduled workflows
Workflows that run before guests need to ask.
Performance reporting
Track every metric that matters — automation rate, response time, resolution rate, guest satisfaction.
API & MCP
Control your Conduit agents from your own stack. Developer and agent friendly.
Features
Set the procedures your agents follow
Conduit learns your behaviors and tailors to your business.
Handle escalations
Surface what AI couldn't handle so you can fill the knowledge gaps for your agent.
Improve replies
Agents learn from every interaction and tailor themselves to your operation.
Procedures
Define multi-step procedures your team would normally handle. The agent runs them as needed.
Access internal systems
Connect to custom systems and take action across them.
Customers/ Customer Results
See how hospitality teams use Conduit
At Bali Luxury Stays, we’re not just managing villas; we’re crafting unforgettable experiences.
Founded by travel lovers and real estate professionals, Blue Gems was created with one mission in mind: to elevate the vacation rental experience for both guests and homeowners.
Why a one-size-fits-all support platform limited their automation goals.
To hit ambitious growth milestones, Canbnb puts Conduit at center of their communications.
While competitors drown in hiring cycles, Cascadia Getaways built an AI-first operation that turned support staff into revenue generators. The kicker? Their team is happier, guests think they're talking to locals, and growth is now on repeat.
Cash Flow Street, your gateway to mastering vacation rental investments.
How Cosmica unified guest communication, automated routine operations, and scaled across Italy and Dubai without expanding its support team.
AI-powered guest messaging helped Haven boost revenue.
HomeHop scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice — without adding a single support hire.
Host Genius unifies multi-brand support with AI-powered automation and efficiency.
How a culture of knowledge sharing streamlines property management operations.
Renjoy switched to Conduit, hitting 40% automation in the first month and launching a voice agent named “Joy.”
We are reimagining the idea of 'home' from something fixed to something flexible and simplifying the rental process for both landlords and tenants as we go.
The Lauderdale Hotel uses Conduit’s AI-powered staffed support to cut costs, speed up response times, and unlock $500k in value.
A hospitality and real estate platform helping guests feel at home across seven countries, now with AI replies guests can't tell from a human.
Security/ Enterprise-Grade
Built for Enterprise Security and Privacy
SOC 2 Type II
Ensures secure handling of customer data that flows through agents built on Conduit.
Enterprise Security Controls
Encryption, role-based access, PII protection, audit logs, and SSO across the platform.
HIPAA
Supports HIPAA workflows with safeguards protecting data.